FREQUENTLY ASKED QUESTIONS
When logged into your Race At Your Pace account, you can record and submit your evidence at any time! If you’d like to see your challenge progress in your account just hit Add Progress after each workout to update your account. If you prefer to submit your evidence all at once that’s still possible too, just upload your files when you’re ready!
Firstly, be sure to check your Challenges tab! If the challenge month hasn’t started, you’ll find your challenges in the Upcoming tab.
If they aren’t there, please Sign Out and Sign back into the app. This lets the app refresh it’s data and should then show your challenges.
If your challenges still aren’t showing after this, please contact us.
You’ll need to create a new account on our brand new platform. Simply click here and click Create an Account.
On the login screen, you can either sign in with a social account (Facebook, Google, or Apple) or click Sign Up to sign up with your email address.
If you already have an account, click Login instead!
If you’d like to take full advantage of the new Race At Your Pace app, including the ability to track your progress and add evidence at any time, you’ll need to sign up for an account.
Make sure to use the same email address when you sign up that you did when joining a challenge as a guest. When you do, your challenge(s) will automatically appear in your new account!
Guest users will be emailed on the 25th of the challenge month with a unique link to provide their evidence and mark their challenges as complete.
This link can be used at any time for that specific challenge. You’ll receive one link per challenge if you’ve signed up to multiple challenges and will need to complete the form once for each challenge.
Find your current challenge in the Challenges tab. Click the More button (…) next to the challenge you wish to change, and select either Change My Challenge or Change My Distance.
Select your new challenge or distance and confirm it to change things.
You’ll find your current challenge in the Challenges tab. From there, click the Add Progress button.
Enter your distance in miles, the date, and attach any screenshots you have using the Upload Evidence button.
Then click Save and you’re all done!
Of course! You’ll find your current challenge in the Challenges tab. From there, click the Add Progress button.
Enter your complete distance completed, and attach any evidence you have using the Upload Evidence button.
Then click Save and you’re all done!
Click your profile in the top right hand corner to open the menu and select Update Your Details.
We now support multiple profiles in the same account!
After logging in, go to the Join tab to sign up for a new challenge. You’ll be asked who is taking part.
Here you can create profiles for your children or family by clicking Add Profile, or if you’ve already done this, simply select them for the challenge and click Lets go!
Not a problem! Firstly, ask your friend to sign up for their own account on the Race At Your Pace app.
When this is done, please contact us letting us know your account email address, their account email address, and which profile they are on your account.
We’ll then be able to transfer over any of their past or existing challenges.
Of course! As long as you’ve completed your challenge distance, you don’t have to upload the evidence.
You’ll need to mark your challenge as complete in our app. To do this, find your challenge in the Challenges tab and click the More button (…) next to it.
Select ‘Complete My Challenge’ from the options. Confirm that you completed it and press Submit!
Make sure to check your junk mail for the confirmation email as, sadly, they can often end up in there. Be sure to add info@raceatyourpace to your safe senders list to prevent this in future!
Sometimes the confirmation emails can get stuck. Please allow up to 2 hours for the email to arrive. If it still hasn’t, please Contact Us and we’ll take a look!
If you have ordered the wrong top size, please contact us to make amendments.
Click your profile in the top right hand corner to open the menu and select Update Your Details.
We now support multiple profiles in the same account!
After logging in, go to the Join tab to sign up for a new challenge. You’ll be asked who is taking part.
Here you can create profiles for your children by clicking Add Profile, or if you’ve already done this, simply select them for the challenge and click Lets go!
Recording evidence is easy! You can continue to use your tracker of choice whether that’s a Fitbit, Garmin, Apple Watch or any other phone app – whatever works for you! And upload your miles using the Add Progress button within Challenges.
Congratulations!
We’ll need to know that you’ve finished adding evidence to your challenge and want to mark is as complete. To do this, find your challenge in the Challenges tab and click the More button (…) next to it.
Select ‘Complete My Challenge’ from the options. Confirm that you completed it and press Submit!
We start shipping medals from the 25th of the challenge month. From this date, medals for the UK will be delivered within 5 days, or 10 days for international deliveries.
If you complete your challenge early in the month, your medal will be shipped on the 25th. If you do complete early, why not consider increasing your distance and pushing towards an even greater goal instead! You can log in here to do so!
If you have any other questions, we’re here to help! Just send us a quick message!
