{"id":5368,"date":"2021-09-23T11:01:17","date_gmt":"2021-09-23T11:01:17","guid":{"rendered":"https:\/\/www.raceatyourpace.com\/?page_id=5368"},"modified":"2021-09-23T11:04:22","modified_gmt":"2021-09-23T11:04:22","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/www.raceatyourpace.com\/faqs-2\/","title":{"rendered":"FAQs 2"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none hero-padding nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/www.raceatyourpace.com\/wp-content\/uploads\/New-Background.png\" id=\"swimming-hero\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:1.111rem;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 sm-text-align-center\"><h1><span style=\"color: #ffffff;\">FREQUENTLY ASKED QUESTIONS<\/span><\/h1>\n<\/div><script>\njQuery(window).on('load', function(){\n\tlet a = window.location.href.split('\/');\n    if(a[a.length-1].indexOf('#') !== -1){\n        jQuery([document.documentElement, document.body]).animate({\n          scrollTop: jQuery('[href=\"'+a[a.length-1]+'\"]').offset().top-200\n      }, 1000);\n  \t}\n});\n<\/script><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:120px;--awb-padding-bottom:80px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-1\"><div class=\"fusion-panel panel-default panel-26fc90c2ed16a2007 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_26fc90c2ed16a2007\"><a aria-expanded=\"false\" aria-controls=\"26fc90c2ed16a2007\" role=\"button\" data-toggle=\"collapse\" data-target=\"#26fc90c2ed16a2007\" href=\"#26fc90c2ed16a2007\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I've signed up, what happens next?<\/span><\/a><\/h4><\/div><div id=\"26fc90c2ed16a2007\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_26fc90c2ed16a2007\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>When logged into your Race At Your Pace account,\u202fyou can record and submit\u202fyour evidence at any time! If you&#8217;d like to\u202fsee your challenge progress in your account\u202fjust hit Add Progress after each workout to update your account. If you prefer to submit your evidence all at once\u202fthat&#8217;s still possible too, just upload your files when you&#8217;re ready!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:0px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-2\"><div class=\"fusion-panel panel-default panel-9f8c2b5d20451ce3d fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f8c2b5d20451ce3d\"><a aria-expanded=\"false\" aria-controls=\"9f8c2b5d20451ce3d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5368-2\" data-target=\"#9f8c2b5d20451ce3d\" href=\"#9f8c2b5d20451ce3d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When I log into the Race At Your Pace app, I can't see my challenges<\/span><\/a><\/h4><\/div><div id=\"9f8c2b5d20451ce3d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9f8c2b5d20451ce3d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div>\n<p class=\"paragraph\"><span class=\"normaltextrun\">Firstly, be sure to check your Challenges tab! If the challenge month hasn&#8217;t started, you&#8217;ll find your challenges in the Upcoming tab.<\/span><span class=\"eop\"> <\/span><\/p>\n<\/div>\n<div>\n<p class=\"paragraph\" xml:lang=\"EN-GB\"><span xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"normaltextrun\">If they aren&#8217;t there, please Sign Out and Sign back into the app. This lets the app refresh it&#8217;s data and should then show your challenges.<\/span><\/span><\/p>\n<\/div>\n<div>\n<p class=\"paragraph\" xml:lang=\"EN-GB\"><span xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"normaltextrun\">If your challenges still aren&#8217;t showing after this, <a href=\"http:\/\/www.raceatyourpace.com\/contact-us\">please contact us.<\/a><\/span><\/span><span class=\"eop\"> <\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-3\"><div class=\"fusion-panel panel-default panel-c08245e257ac654b5 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c08245e257ac654b5\"><a aria-expanded=\"false\" aria-controls=\"c08245e257ac654b5\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c08245e257ac654b5\" href=\"#c08245e257ac654b5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I join Race At Your Pace and see my challenges?<\/span><\/a><\/h4><\/div><div id=\"c08245e257ac654b5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c08245e257ac654b5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You&#8217;ll need to create a new account on our brand new platform. Simply <a href=\"http:\/\/app.raceatyourpace.co.uk\">click here<\/a> and click Create an Account.<\/p>\n<p>On the login screen, you can either sign in with a social account (Facebook, Google, or Apple) or click Sign Up to sign up with your email address.<\/p>\n<p>If you already have an account, click Login instead!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-4\"><div class=\"fusion-panel panel-default panel-c8af896f5b75cdbcd fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c8af896f5b75cdbcd\"><a aria-expanded=\"false\" aria-controls=\"c8af896f5b75cdbcd\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c8af896f5b75cdbcd\" href=\"#c8af896f5b75cdbcd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I signed up for a challenge as a guest user. Do I need to create an account?<\/span><\/a><\/h4><\/div><div id=\"c8af896f5b75cdbcd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c8af896f5b75cdbcd\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you&#8217;d like to take full advantage of the new Race At Your Pace app, including the ability to track your progress and add evidence at any time, you&#8217;ll need to sign up for an account.<\/p>\n<p>Make sure to use the same email address when you sign up that you did when joining a challenge as a guest. When you do, your challenge(s) will automatically appear in your new account!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-5\"><div class=\"fusion-panel panel-default panel-0fe2092e4467684bb fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0fe2092e4467684bb\"><a aria-expanded=\"false\" aria-controls=\"0fe2092e4467684bb\" role=\"button\" data-toggle=\"collapse\" data-target=\"#0fe2092e4467684bb\" href=\"#0fe2092e4467684bb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I don't have a Race At Your Pace account. How do I submit evidence?<\/span><\/a><\/h4><\/div><div id=\"0fe2092e4467684bb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0fe2092e4467684bb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Guest users will be emailed on the 25th of the challenge month with a unique link to provide their evidence and mark their challenges as complete.<\/p>\n<p>This link can be used at any time for that specific challenge. You&#8217;ll receive one link per challenge if you&#8217;ve signed up to multiple challenges and will need to complete the form once for each challenge.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-6\"><div class=\"fusion-panel panel-default panel-5b0d3eca22a2c4ad1 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5b0d3eca22a2c4ad1\"><a aria-expanded=\"false\" aria-controls=\"5b0d3eca22a2c4ad1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#5b0d3eca22a2c4ad1\" href=\"#5b0d3eca22a2c4ad1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How Do I change my distance or challenge?<\/span><\/a><\/h4><\/div><div id=\"5b0d3eca22a2c4ad1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5b0d3eca22a2c4ad1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Find your current challenge in the Challenges tab. Click the More button (&#8230;) next to the challenge you wish to change, and select either Change My Challenge or Change My Distance.<\/p>\n<p>Select your new challenge or distance and confirm it to change things.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-7\"><div class=\"fusion-panel panel-default panel-71587f0ad4f7afb88 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_71587f0ad4f7afb88\"><a aria-expanded=\"false\" aria-controls=\"71587f0ad4f7afb88\" role=\"button\" data-toggle=\"collapse\" data-target=\"#71587f0ad4f7afb88\" href=\"#71587f0ad4f7afb88\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to upload evidence?<\/span><\/a><\/h4><\/div><div id=\"71587f0ad4f7afb88\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_71587f0ad4f7afb88\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You&#8217;ll find your current challenge in the Challenges tab. From there, click the Add Progress button.<\/p>\n<p>Enter your distance in miles, the date, and attach any screenshots you have using the Upload Evidence button.<\/p>\n<p>Then click Save and you&#8217;re all done!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-8\"><div class=\"fusion-panel panel-default panel-10499424ae8fdf4c4 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_10499424ae8fdf4c4\"><a aria-expanded=\"false\" aria-controls=\"10499424ae8fdf4c4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#10499424ae8fdf4c4\" href=\"#10499424ae8fdf4c4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I still upload my evidence in one go? <\/span><\/a><\/h4><\/div><div id=\"10499424ae8fdf4c4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_10499424ae8fdf4c4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Of course! You&#8217;ll find your current challenge in the Challenges tab. From there, click the Add Progress button.<\/p>\n<p>Enter your complete distance completed, and attach any evidence you have using the Upload Evidence button.<\/p>\n<p>Then click Save and you&#8217;re all done!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-9\"><div class=\"fusion-panel panel-default panel-be90ff7eae29ecf32 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_be90ff7eae29ecf32\"><a aria-expanded=\"false\" aria-controls=\"be90ff7eae29ecf32\" role=\"button\" data-toggle=\"collapse\" data-target=\"#be90ff7eae29ecf32\" href=\"#be90ff7eae29ecf32\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How Do I update my address?<\/span><\/a><\/h4><\/div><div id=\"be90ff7eae29ecf32\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_be90ff7eae29ecf32\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Click your profile in the top right hand corner to open the menu and select Update Your Details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-10\"><div class=\"fusion-panel panel-default panel-1b5f6f382b4a063a3 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1b5f6f382b4a063a3\"><a aria-expanded=\"false\" aria-controls=\"1b5f6f382b4a063a3\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1b5f6f382b4a063a3\" href=\"#1b5f6f382b4a063a3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do i add another profile?<\/span><\/a><\/h4><\/div><div id=\"1b5f6f382b4a063a3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1b5f6f382b4a063a3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We now support multiple profiles in the same account!<\/p>\n<p>After logging in, go to the Join tab to sign up for a new challenge. You&#8217;ll be asked who is taking part.<\/p>\n<p>Here you can create profiles for your children or family by clicking Add Profile, or if you&#8217;ve already done this, simply select them for the challenge and click Lets go!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-11\"><div class=\"fusion-panel panel-default panel-3ff520af02e29ddff fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3ff520af02e29ddff\"><a aria-expanded=\"false\" aria-controls=\"3ff520af02e29ddff\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3ff520af02e29ddff\" href=\"#3ff520af02e29ddff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I added my friend as a profile on my account, but they want to have their own account. What should we do?<\/span><\/a><\/h4><\/div><div id=\"3ff520af02e29ddff\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3ff520af02e29ddff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Not a problem! Firstly, ask your friend to sign up for their own account on the <a href=\"http:\/\/app.raceatyourpace.co.uk\/\" target=\"_blank\" rel=\"noopener\">Race At Your Pace app<\/a>.<\/p>\n<p>When this is done, please contact us letting us know your account email address, their account email address, and which profile they are on your account.<\/p>\n<p>We&#8217;ll then be able to transfer over any of their past or existing challenges.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-12\"><div class=\"fusion-panel panel-default panel-cfdef9f1273609aca fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cfdef9f1273609aca\"><a aria-expanded=\"false\" aria-controls=\"cfdef9f1273609aca\" role=\"button\" data-toggle=\"collapse\" data-target=\"#cfdef9f1273609aca\" href=\"#cfdef9f1273609aca\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I don't have any evidence, can I still receive my medal?<\/span><\/a><\/h4><\/div><div id=\"cfdef9f1273609aca\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_cfdef9f1273609aca\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Of course! As long as you&#8217;ve completed your challenge distance, you don&#8217;t have to upload the evidence.<\/p>\n<p>You&#8217;ll need to mark your challenge as complete in our app. To do this, find your challenge in the Challenges tab and click the More button (&#8230;) next to it.<\/p>\n<p>Select &#8216;Complete My Challenge&#8217; from the options. Confirm that you completed it and press Submit!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-13\"><div class=\"fusion-panel panel-default panel-77b35470dca279b50 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_77b35470dca279b50\"><a aria-expanded=\"false\" aria-controls=\"77b35470dca279b50\" role=\"button\" data-toggle=\"collapse\" data-target=\"#77b35470dca279b50\" href=\"#77b35470dca279b50\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I didn't get my confirmation email, is everything OK?<\/span><\/a><\/h4><\/div><div id=\"77b35470dca279b50\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_77b35470dca279b50\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Make sure to check your junk mail for the confirmation email as, sadly, they can often end up in there. Be sure to add info@raceatyourpace to your safe senders list to prevent this in future!<\/p>\n<p>Sometimes the confirmation emails can get stuck. Please allow up to 2 hours for the email to arrive. If it still hasn&#8217;t, please Contact Us and we&#8217;ll take a look!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-14\"><div class=\"fusion-panel panel-default panel-0fae01de47cef32c4 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0fae01de47cef32c4\"><a aria-expanded=\"false\" aria-controls=\"0fae01de47cef32c4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#0fae01de47cef32c4\" href=\"#0fae01de47cef32c4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I change my top size?<\/span><\/a><\/h4><\/div><div id=\"0fae01de47cef32c4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0fae01de47cef32c4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you have ordered the wrong top size, please <a href=\"www.raceatyourpace.com\/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us to make amendments.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-15\"><div class=\"fusion-panel panel-default panel-59e56c7fddcc5c351 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_59e56c7fddcc5c351\"><a aria-expanded=\"false\" aria-controls=\"59e56c7fddcc5c351\" role=\"button\" data-toggle=\"collapse\" data-target=\"#59e56c7fddcc5c351\" href=\"#59e56c7fddcc5c351\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I need to update my name on my entry. how do i do this?<\/span><\/a><\/h4><\/div><div id=\"59e56c7fddcc5c351\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_59e56c7fddcc5c351\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Click your profile in the top right hand corner to open the menu and select Update Your Details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-16\"><div class=\"fusion-panel panel-default panel-3a94341c398ccfca1 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3a94341c398ccfca1\"><a aria-expanded=\"false\" aria-controls=\"3a94341c398ccfca1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3a94341c398ccfca1\" href=\"#3a94341c398ccfca1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do i sign up my children for a challenge?<\/span><\/a><\/h4><\/div><div id=\"3a94341c398ccfca1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3a94341c398ccfca1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We now support multiple profiles in the same account!<\/p>\n<p>After logging in, go to the Join tab to sign up for a new challenge. You&#8217;ll be asked who is taking part.<\/p>\n<p>Here you can create profiles for your children by clicking Add Profile, or if you&#8217;ve already done this, simply select them for the challenge and click Lets go!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-17\"><div class=\"fusion-panel panel-default panel-9b014a7dd15181f76 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9b014a7dd15181f76\"><a aria-expanded=\"false\" aria-controls=\"9b014a7dd15181f76\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9b014a7dd15181f76\" href=\"#9b014a7dd15181f76\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What apps do you accept as evidence?<\/span><\/a><\/h4><\/div><div id=\"9b014a7dd15181f76\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9b014a7dd15181f76\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Recording evidence is easy! You can continue to use your\u202ftracker of choice whether that&#8217;s a\u202fFitbit, Garmin, Apple Watch or any other phone app &#8211; whatever works for you!\u202fAnd upload your miles using the Add Progress button within Challenges.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:9px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\" id=\"faqs\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-18\"><div class=\"fusion-panel panel-default panel-2dfc1897d0e8a0b8f fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2dfc1897d0e8a0b8f\"><a aria-expanded=\"false\" aria-controls=\"2dfc1897d0e8a0b8f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#2dfc1897d0e8a0b8f\" href=\"#2dfc1897d0e8a0b8f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I've completed my challenge! What do I need to do next?<\/span><\/a><\/h4><\/div><div id=\"2dfc1897d0e8a0b8f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2dfc1897d0e8a0b8f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Congratulations!<\/p>\n<p>We&#8217;ll need to know that you&#8217;ve finished adding evidence to your challenge and want to mark is as complete. To do this, find your challenge in the Challenges tab and click the More button (&#8230;) next to it.<\/p>\n<p>Select &#8216;Complete My Challenge&#8217; from the options. Confirm that you completed it and press Submit!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:0px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:rgba(249,249,251,0);--awb-border-color:rgba(230,25,115,0);--awb-background-color:#ffffff;--awb-divider-color:rgba(226,226,226,0);--awb-divider-hover-color:rgba(226,226,226,0);--awb-icon-color:#ffffff;--awb-title-color:#e61973;--awb-content-color:#212934;--awb-icon-box-color:rgba(33,41,52,0);--awb-toggle-hover-accent-color:#e61973;--awb-title-font-family:&quot;Oswald&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-font-size:1.556rem;--awb-content-font-family:&quot;Ropa Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5368-19\"><div class=\"fusion-panel panel-default panel-f699960f52c809b71 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f699960f52c809b71\"><a aria-expanded=\"false\" aria-controls=\"f699960f52c809b71\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5368-19\" data-target=\"#f699960f52c809b71\" href=\"#f699960f52c809b71\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I marked my challenge as complete, but still haven't received my medal. Where is it?<\/span><\/a><\/h4><\/div><div id=\"f699960f52c809b71\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f699960f52c809b71\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div>\n<p class=\"paragraph\"><span class=\"normaltextrun\">We start shipping medals from the 25th of the challenge month. From this date, medals for the UK will be delivered within 5 days, or 10 days for international deliveries.<\/span><span class=\"eop\"> <\/span><\/p>\n<\/div>\n<div>\n<p class=\"paragraph\" xml:lang=\"EN-GB\"><span xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"normaltextrun\">If you complete your challenge early in the month, your medal will be shipped on the 25th.<\/span><\/span><span class=\"eop\"> <\/span><span xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"normaltextrun\">If you do complete early, why not consider increasing your distance and pushing towards an even greater goal instead!<\/span><\/span><span class=\"eop\"> <\/span> <a href=\"http:\/\/app.raceatyourpace.co.uk\">You can log in here to do so!<\/a><\/p>\n<\/div>\n<div>\n<p class=\"paragraph\" xml:lang=\"EN-GB\"><span xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"normaltextrun\">If you have any other questions, we&#8217;re here to help! <\/span><\/span><span class=\"eop\"><a href=\"http:\/\/www.raceatyourpace.com\/contact-us\">Just send us a quick message!<\/a><\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - 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